Example 2 · Public service · We are emotionally aware
Post piling up at an older neighbour's door
On a routine foot patrol, a delivery driver stops you. He says the older man at number 14 usually answers the door but post has been piling up behind it for four days and the curtains have not moved. The driver has to leave for his next drop.
- A Go to number 14 now, knock, look through the letterbox and windows for any sign of a problem and try to get an answer before deciding anything else.
- B Note it and pass it to the neighbourhood team to look at later in the week.
- C Force entry straight away to check on him.
- D Ask the neighbours whether they have a key or a family contact.
Show the model ratings and reasoning
A 5. Very effective
Acts promptly and in person on a credible welfare concern. It is the proportionate first step and keeps the man's safety first.
B 2. Ineffective
A man who may have fallen or be ill could be waiting days. Recording it is not wrong in itself, but delay here could cost his life.
C 3. Slightly effective
Concern for life can justify entry, so this is not counterproductive, but it skips quick checks (knocking, neighbours, a key holder) that might find him well. It may be needed, just not as the very first move.
D 4. Effective
Sensible and quick. It may give you a faster safe way in. On its own it delays checking the house itself, so it sits just below going to the door.
What it tests: Spotting when a routine report is really a risk to someone's life.
The trap: Marking the forced entry as Counterproductive. It is heavy for a first step, but it does protect life, so it still helps.
Takeaway: Where someone may be at risk, act now and in person; save process for afterwards.